Before: I was contacted by a man who said he was coming round to my home to interview me. I didn’t understand why the interview was required, and as English is my second language I didn’t understand some of the questions being asked. Due to my mental health condition, the interviewer’s manner made me very anxious, and I was uncomfortable having a stranger in my home while I was on my own.
After: I was contacted by a man who explained he was working on behalf of my insurer and wanted to interview me to discuss my claim. He told me over the phone that he had a background working with people who had mental health issues, and asked if I would like to have a support person with me at the interview. He also asked if I was comfortable having the interview at my home.
As English is my second language, I asked to have an interpreter at the interview, and this was arranged by the insurer. I also asked if it was possible to have a female interviewer, and this was also arranged.
I felt that the interviewer treated me with respect and sensitivity, and said it was fine for me to take breaks during the two-hour interview when I felt overwhelmed.